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Shipping and Returns

SHIPPING POLICY

We are committed to providing you with the best possible service and ensuring a smooth shipping experience. Please take a moment to review our shipping policy, which outlines important information regarding shipping times, carrier services, potential delays, and our commitment to customer satisfaction. 

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  • Processing Time: Once you have successfully placed an order, our dedicated team will work diligently to process and prepare your shipment. Our general processing time is between 1-5 business days. However, please note that during busy periods or unforeseen circumstances, there may be slight delays. We appreciate your patience and understanding in such situations. 

  • Carrier Services: After your shipment has left our store, it is subject to the policies and procedures of the carrier service responsible for delivering your order. While we select reliable carriers, we defer to their guidelines, terms, and conditions for shipping. We will provide you with any relevant tracking information so you can stay informed about the progress of your delivery.

  • Shipping Delays: As a small business, we strive to fulfill orders in a timely manner. However, there may be instances where unforeseen circumstances beyond our control can cause delays. We apologize in advance for any inconvenience caused by such events and assure you that we are committed to resolving any issues promptly. If you encounter any delays or have concerns regarding your shipment, please reach out to us, and a real person from our customer support team will respond to assist you. 

  • International Shipping to Canada: We understand that shipments to Canada are in high demand, but it's important to note that they can sometimes experience significant delays due to events beyond our control, particularly at the border. While we cannot expedite the customs clearance process or predict specific delays, we are committed to keeping you informed and providing any assistance we can during this time. 

  • Customer Support: We value our relationships with our customers and strive to provide exceptional service. If you have any issues, questions, or concerns regarding your shipping experience, please don't hesitate to contact us. Our friendly and knowledgeable customer support team is here to assist you and ensure your satisfaction. 

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Please keep in mind that our shipping policy may be subject to change, and any updates will be communicated through our website or other relevant channels. We appreciate your understanding, cooperation and most importantly your ongoing support. 

RETURN & EXCHANGE POLICY

Change of mind: 

Unfortunately Reformed Skin Care is unable to accommodate refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can schedule an online consultation here.

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Damaged/Incorrect Products: 

In the rare case you receive products which are damaged or incorrect, we will issue a full refund or replacement free of charge. You must notify us within 72 hours after receipt of the goods for a refund or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase.

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Reactions: 

If you believe you have had an allergic reaction to a product you have purchased from our website please contact us within 18 days of receiving your order. Please send an email with your order number and several photos and descriptions documenting your reaction to reformedskincarellc@gmail.com. In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 70% full in order for the return to be processed. We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unfortunately unable to accept any returns. Reformed skin Care is unable to cover postage costs associated with reaction returns. All products you believe you are reacting to need to be returned to our clinic. We will need to assess the alleged allergy and identify the causes to ensure that this is in fact an allergy. Please know that this is as much for your benefit as it is ours. As professionals we like to identify potential triggers and issues so that we can apply that knowledge when working with and supporting our many clients through the healing of their skin. Unfortunately if you developed a reaction due to an incorrect selection of product without proper guidance through the many resources offered by working with Reformed skin Care you may not be eligible for a refund. We 

strongly recommend seeking guidance when trying new products. Please keep in mind that many times what people think is a reaction is very often an initial immune response in the skin. Other 

times it can simply be a compromised skin barrier. You may need time to properly adjust or you may need to repair your skin barrier using other more targeted products before using the product you are currently experiencing issues with. At Reformed Skin Care we work closely with clients to prevent this sort of thing by keeping clients' skin well monitored and through controlled gradual use of specific supportive products. This is always why we recommend scheduling a consultation (here) if you are struggling with specific issues and allowing us to properly support you through this 

process. It is difficult for us to assess your actual issues and assist you with returns at our own expense when the benefits of this support are not utilized. 

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